Política de reembolso

RETURNS + EXCHANGES

You can return or exchange your order within 14 days of receiving your products. All returns or exchanges must be in their original, unused condition/packaging.

Should there be a discrepancy with your order, or if an item is received damaged, we must be notified within 3 business days of receipt of the product. You must NOT throw away any items, packaging, or boxes until the claim has been resolved. Please include photos of the outer packaging, inner packaging, damage on each item, along with a description of the damages. You must also include the tracking number in the body of your email.

To request a return, exchange, or report a discrepancy, please initiate your self-serve return request via your online account.

Your return must be shipped with the UPS or USPS label provided, and dropped off at the respective UPS or USPS drop-off location within 2 business days of being issued the return label. If items are NOT shipped within 2 business days of being issued a return label, your items will not be accepted for return.

Once your merchandise is received, our inventory team will thoroughly inspect it, and once approved, a credit {less original shipping charges} will be issued back to your original payment method within 7 business days. 

Products that are NOT eligible to return include discounted items or items listed as Special Order in a product description.

Items that are used, or purchased for a photoshoot or editorial will not qualify for a return or exchange.

Returns are only available if the customer shipping address is both set and in the US.